Returns & Exchanges
We want you to love your fitness journey with the Infinity Hoop, which is why we offer a 30-day satisfaction guarantee. If you are not seeing the results you expected, our team is here to assist you with a seamless return or exchange process.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Pack Your Hoop
Securely place the Infinity Hoop and all weighted links into the original packaging to ensure it remains protected during transit.
Ship It Back
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned equipment, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing